Cookie Policy

Cookie policy

This Cookie Policy (“Cookie Policy”) applies to Dusit Thani Public Company Limited, its subsidiaries and all of their businesses within the Dusit Brands and its related brands (collectively, “Dusit Hotels and Resorts”, “Dusit International”, “we”, “our”, “ours” or “us”) when you visit our websites, domain names, social media, DusitApp or other Applications (“Digital Channel”).

1. What Is A Cookie
Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you visit our Digital Channel. A cookie will usually contain the name of the Digital Channel from which the cookie has come from, the “lifetime” of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

2. What Do We Use Cookies For?
We use cookies to make our Digital Channel easier to use and to better tailor the Digital Channel and our products to your interests and needs. Cookies can do this because Digital Channel can read and write these files, enabling them to recognise you and remember important information that will make your use of a Digital Channel more convenient (for example by remembering preference settings).

Cookies may also be used to help speed up your future activities and experience on our Digital Channel. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our Digital Channel and to help us improve the structure and content of our Digital Channel. We cannot identify you personally from this information.

3. What Types Of Cookies Do We Use?
Two types of cookies may be used on the Digital Channel, which are called “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the Digital Channel. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie).

Third Party Cookies

We also use a number of suppliers that may also set cookies on your device on our behalf when you visit our Digital Channel to allow them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies.

4. What Cookies Do We Use?
Below we list the different types of cookies that may be used on our Digital Channel. Note that to the extent information collected through cookies constitutes personal information, the provisions in the Privacy Policy apply and complement this Cookie Policy.

Essential Cookies

Essential cookies are necessary for the Digital Channel to work and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, the Digital Channel will not perform as smoothly for you as we would like it to and we may not be able to provide the Digital Channel or certain services or features you request.


Cookie type


How to manage cookies


  • Session cookies are used to maintain the state of the application.
  • Accept/refuse via browser setting

Load balancing

  • Load balancing cookies are used to distribute the assets across the globe and lighten the server load.
  • Accept/refuse via browser setting

User ID

  • User ID cookies are used to ensure that users only see their own information.
  • Accept/refuse via browser setting


  • Security cookies are used for security controls and checks.
  • Accept/refuse via browser setting

Preference Cookies
Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Digital Channel accordingly.


Cookie type


How to manage cookies


  • Language cookies are used to store the language the user has selected, and to show the correct options.
  • Accept/refuse via browser setting


  • The user’s approximate address (city, state, country, postal code) as determined by the IP address is retained in order to automatically select the proper country and show retailers and demonstration days within the area.
  • Accept/refuse via browser setting


  • If the user is viewing the Digital Channel on a mobile device, a cookie is set to indicate that the main Digital Channel was selected (i.e., that the device is Flash-enabled), or the non-Flash mobile site.
  • Accept/refuse via browser setting

Reference site

  • The reference site is recorded to better understand the user’s preference.
  • Accept/refuse via browser setting

Last visit and activity

  • Date of last visit and activity and other information is recorded to be able to provide users with an update on “what’s changed on the site since your last visit,” and to better understand the user’s preferences.
  • Accept/refuse via browser setting

Recently watched video

  • Date and title of recently watched video is recorded to be able to better understand the user’s preferences.
  • Accept/refuse via browser setting

Flash Cookies

  • Flash cookies are used to enable audio and video content to be played.
  • Accept/refuse via browser setting

Page history

  • Page history cookies are used to track the sequence of pages the user has visited. If the user gets an error message while visiting the Digital Channel, the cookie information gets saved to a log file for error reporting and resolution.
  • Accept/refuse via browser setting

Social Plug-in Tracking Cookies
Such cookies are used to track members [and non-members] of social media networks for market research analytics, and product development.


Cookie type


How to manage cookies


  • Cookies are used to track Facebook members [and non-members] for market research analytics, and product development.
  • Accept/refuse via browser setting


  • Such cookies are used to track members [and non-members] for market research analytics, and product development.
  • Accept/refuse via browser setting

Analytics Cookies
Analytics cookies collect information about your use of the Digital Channel, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Digital Channel, help us record any difficulties you have with the Digital Channel, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Digital Channel, rather than the usage of a single person.


Cookie type


How to manage cookies

Google analytics

  • Google analytics cookies collect aggregate statistical data to improve Digital Channel presentation and navigation.
  • Google supplements the aggregate data with demographics and interest information, so that we can better understand our visitors.

Adobe Omniture

  • Adobe Omniture analytics cookies collect aggregate statistical data to improve Digital Channel presentation and navigation.
  • Accept/refuse via browser setting

Marketing Cookies
Advertising Cookies are used for marketing purposes.


Cookie type


How to manage cookies


  • Deliver behavioral/targeted advertising
  • Accept/refuse via browser setting

Market analysis

  • Conduct market analysis
  • Accept/refuse via browser setting

Campaign / promotion

  • Measure effectiveness of campaign
  • Accept/refuse via browser setting

Fraud detection

  • Detect click fraud
  • Accept/refuse via browser setting


5. How Do I Manage Cookies?
Although most internet browsers are initially set up to automatically accept cookies, most internet browsers allow you to change the settings to block cookies or to alert you when cookies are being sent to your device.

In addition to the options provided above, you may refuse, accept or remove cookies from the Digital Channel at any time by activating or accessing the setting on your browser. Information about the procedure to follow in order to enable, disable or remove cookies can be found on your Internet browser provider’s website via your help screen.

Please be aware that if cookies are disabled or removed, not all features of the Digital Channel may operate as intended, for example you may not be able to visit certain areas of our Digital Channel or you may not receive personalised information when you visit the Digital Channel.

If you use different devices to view and access the Digital Channel (e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

6. Pixel Tags
Some of the pages you visit on the Digital Channel may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our Digital Channel may be shared with our third party advertising agency to better target Internet banner advertisements on our websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal information.

7. Contact Us
If you have any questions about this Cookie Policy, please contact us at and mark as “Question on Cookie Policy” together with your first name and last name and contactable telephone number.

Please note that email communications are not always secure; so please do not include credit card information or sensitive information in your emails to us.

8. Useful Links
Browser-specific help with cookies:

We use cookies to ensure that we give you the best experience on our website. If you continue to use the site, we will assume that you are happy with it. Learn more about our Privacy Policy.

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